Sathimate Support & Help
Have a problem or question? We are here to help you travel with confidence.
Official Support
support@sathimate.comAll requests submitted through this form are forwarded directly to our support engineers.
Phone Helpline
+91 7370067925Hours: Monday – Saturday (10:00 AM – 7:00 PM IST)
Safety & critical issues: Within 2-4 hours.
General technical & account inquiries: Within 24-48 hours.
Connect with our community:
Frequently Asked Questions
How do I report harassment or safety concerns?
You can use the Women Safety Reporting modal in the app, click “Report an Issue” on the Safety page, or choose category “Safety” above.
Having trouble logging in or signing up?
Select “Login / Signup” in the form above and provide your registered email or phone number. Our team will verify your account credentials.
Where do I find my travel groups?
Visit the “My Groups” page in your profile dropdown to see all active trips and group chats you are participating in.
Is my submitted evidence private?
Yes. All attachments and reports are strictly confidential and only accessed by authorized Sathimate moderation engineers.